Refund policy

EXCHANGE & STORE CREDIT POLICY

Returns + Exchanges

Returns and exchanges are accepted within 14 days of delivery or pickup. Please contact Holly Nicole & Co. via private message or email at hello@hollynicoleandco.com before returning your item.

To be eligible for a return or exchange, items must be unworn, unwashed and in new condition with the original tags attached. Items must be free of makeup, deodorant, perfume, smoke, pet hair or other signs of wear. Items that do not meet these requirements cannot be accepted.

Damages + Issues

Please inspect your order when you receive it. If you receive an item that is defective, damaged or incorrect, contact us right away so we can evaluate the issue and make it right.

Final Sale Items cannot be returned or exchanged.

Exchanges

Need a different size? We’re happy to exchange an eligible item when the requested size is available. If the size you need is unavailable, store credit will be issued for the eligible returned item.

Return shipping for exchanges is the responsibility of the customer. 

Store Credit

We do not issue cash refunds. Approved returns will be issued as store credit for the purchase price of the returned item(s).

Original shipping charges are non-refundable. Holly Nicole & Co. store credits do not expire and may be used toward future purchases.

Any applicable shipping charges on the new order are the customer’s responsibility and are not covered by store credit unless otherwise stated.

Items returned without contacting Holly Nicole & Co. first may not be accepted.

Questions?

We’re happy to help! Contact us at hello@hollynicoleandco.com with any return or exchange questions.